Verizon Customer Service and Sales Unpaid Wages Lawsuit

On December 7, 2018, Stephan Zouras LLP filed a class and collective class action lawsuit against Verizon Communications, Inc. and Cellco Partnership d/b/a Verizon Wireless (“Verizon”) for violations of the Fair Labor Standards Act, the Pennsylvania Minimum Wage Act and the Illinois Minimum Wage Law.

The Plaintiffs claim Verizon knew that its phone-based customer service and sales employees routinely perform about an hour of unpaid “off-the-clock” pre-shift, meal break and post-shift work each day.

Plaintiffs say their “off-the-clock” work includes:

  • reviewing e-mails from supervisors
  • work order e-mails
  • team e-mails
  • system update e-mails
  • talking to supervisors and co-workers about work orders and other issues, problems and procedures; and
  • creating new work orders when requested work has not been completed.

Plaintiffs claim they cannot do this work “on-the-clock” because Verizon’s “adherence” policy requires them to create daily time records that strictly follow their scheduled daily hours.

Anyone who has worked as a full-time, phone-based Customer Service or Sales employee for Verizon in the past three years is eligible to join this lawsuit.

Qualifying jobs likely include:

  • B2B Sales Representative
  • Business Account Specialist
  • Business Customer Service Representative
  • Client Services Consultant
  • Client Services Specialist
  • Customer Care Representative
  • Sales Associate; and
  • Technical Customer Service Representative.

Class members may be entitled to recover their unpaid wages plus penalties and interest.

If you have worked for Verizon (or any other company) and have questions about your legal rights, please contact us for a free, confidential consultation.

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